{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Singapore on orders of ${{ site.delivery.freeThreshold | money }} or more; a flat ${{ site.delivery.fee | money }} delivery charge applies below that. Orders are picked and packed in 24 to 48 hours and arrive in 5 to 7 days.",
    "content": "Shipping Last updated 21 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across Singapore, including Ang Mo Kio, Bedok, Tampines, Woodlands, Jurong East, Yishun, Sengkang, Punggol, Bukit Merah, Toa Payoh, Clementi, Bishan, Hougang, Pasir Ris and Bukit Panjang. What delivery costs Standard delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step. EXPRESS SHIPPING EXPRESS SHIPPING is a paid option you can pick in your cart. It costs a flat $25 for the whole order, and that charge applies even when your order already qualifies for free delivery. We do not publish a separate, faster delivery estimate for EXPRESS SHIPPING: the timing below applies to every order. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes Delivery takes 5 to 7 days after a 24 to 48 hour handling time. In other words, we handle and pack your order within 24 to 48 hours, and delivery across Singapore then takes 5 to 7 days. Delivery time varies by location. Our delivery partners Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has shipped, which is normally 24 to 48 hours after you order. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel using our Track Your Parcel page. Separate packages For logistical reasons, items in the same order may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you. If your order does not arrive Tell us straight away at theteam@customersupport.care with your order number and we will sort it out. How we handle orders that go missing or arrive damaged is set out on our Refunds & Returns page. Questions before you order If you have any other questions about delivery, email us at theteam@customersupport.care before you buy and we will do our best to help.",
    "url": "https://sportswarehouse.asia/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Change of mind returns within 15 days of purchase, in original packaging with proof of purchase; the customer pays tracked return postage. Damaged, incorrect or missing orders are put right at our cost. Orders can be cancelled free of charge until they ship.",
    "content": "Refunds & Returns Last updated 21 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping with us. If you are not completely happy with your purchase, we are here to help. Your rights under Singapore law Under Singapore's Sale of Goods Act 1979, what we sell you has to be of satisfactory quality, reasonably fit for the purpose it is sold for, and as we described it. The Consumer Protection (Fair Trading) Act 2003 adds its lemon law remedies when goods do not conform to the contract at delivery: if a fault shows within six months of delivery, the law presumes the goods did not conform when delivered, and you can ask for a repair or a replacement first, then a price reduction or a refund if repair or replacement is impossible or disproportionate. Nothing on this page limits any right under that law that cannot be given up, and if this page and the law differ, the law wins. Damaged, incorrect or missing orders If our product arrives damaged, or goes missing in delivery, we accept the return and take full responsibility for the return postage. Damaged items or missing parts. If you receive a damaged product, or one with parts missing, please tell us straight away. Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@customersupport.care with your order number. We may ask for more information about the condition your order arrived in, such as photographs of the item and the packaging, and we appreciate your help with that. Once our checks are done, we put it right with a replacement or a refund, and we aim to issue a refund within 24 to 48 hours. Faulty or not as described If something we sent you is faulty or not as we described it, tell us. That is your statutory right under the Sale of Goods Act and the Consumer Protection (Fair Trading) Act, not a favour. We cover the return postage and put it right with a repair, a replacement or a refund. Changing your mind: our own 15 day policy Singapore has no general statutory cooling-off period for an ordinary online purchase, and we would rather say so than hint at a right you do not have. What follows is our own voluntary policy, which we honour because we said we would. Many of our products are large items with high shipping costs, so we do not offer free returns for a change of mind. Please read the product page before you buy, so you can make an informed choice. You can return a product within 15 days of the original purchase for an exchange or a refund, as long as: You bought it within the last 15 days. It is in its original packaging. You have the receipt, order confirmation or other proof of purchase from this website. These rules apply if you are returning a product for one of these reasons: You found a better price You changed your mind It does not fit You no longer need it You ordered the wrong item You send it back using a tracked shipping service, at your own cost, to the warehouse your package was sent from. Your refund does not include the original shipping charge, and nothing else is deducted from it. We cannot accept returns of purchases made from third-party retailers. A product that does not meet the conditions above cannot be accepted as a change of mind return. This does not affect what we do for damaged, incorrect, missing or faulty orders. Cancelling an order All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering. Cancelling an order before it ships costs you nothing. Once the packing and shipping process has started, the order can no longer be cancelled. Please use the returns policy above instead. If we cancel your order ourselves, for example because an item is unavailable, you get a full refund. How refunds are paid Your refund is processed 24 to 48 hours after we receive the returned item. It goes back to the way you paid, your card or your PayPal account, or we can hold it as store credit for a future order if you ask. Payment providers usually take a few more working days to show the money on your statement. How to start a return Email theteam@customersupport.care with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address and credit the return to your order. For a change of mind return, send us the tracking details once you have posted it. Our customer support inbox is open around the clock, and we do our very best to reply to support emails within 24 hours. Start the return process If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . If we still cannot agree, you can approach the Consumers Association of Singapore (CASE) or bring a claim in the Small Claims Tribunals.",
    "url": "https://sportswarehouse.asia/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Sports Warehouse Company Singapore collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 21 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This Privacy Policy explains how Sports Warehouse Company Singapore (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal data when you visit sportswarehouse.asia or buy from us. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care . The privacy law that applies In Singapore, the Personal Data Protection Act 2012 (PDPA) sets the rules for how businesses collect, use and disclose personal data in the course of commercial activity. We aim to handle your data in line with it. The PDPA is administered by the Personal Data Protection Commission (PDPC). Privacy questions and requests are handled by our team at theteam@customersupport.care . Information we collect We only collect what we need to run the store and look after you. When you place an order : your name, email address, phone number, delivery address (street, city, postal code and country), any order notes, what you bought, the delivery method you chose, any discount code you used, and the amount you paid. Payment information : card payments are handled by Stripe Checkout and PayPal payments by PayPal, on their own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details. When you contact us : your name, email address, your message and anything you choose to include, whether you email us, use our contact or wholesale quote form, or leave feedback on our review page. When you use the chat assistant : the messages you type into it. When you browse : our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. If you accept analytics cookies, Google Analytics also records things like the pages you visit, how you arrived, and your device and browser type. How we use your information To process, pack and deliver your order, and to send your order confirmation and shipping emails. To answer your questions and handle returns, refunds and complaints. To prevent fraud and keep the store secure. To understand how the site is used so we can improve it, where you have accepted analytics cookies. To keep the business records the law requires. If we send you marketing emails, we follow Singapore's Spam Control Act: every message identifies us and gives you a working way to unsubscribe, and you can ask us to stop at any time by emailing theteam@customersupport.care . Who we share it with We share personal data only with the service providers we need to run the store, and only what each one needs: Stripe and PayPal , who take your payment. Vercel , who hosts this website and runs our checkout. Supabase , where our order records are stored. Resend , who sends our order emails. The supplier and courier that pack and deliver your order, who receive the details needed to deliver it, such as your name, delivery address and phone number. Google , for Google Analytics (only if you accept analytics cookies). Our pages also load their typefaces from Google Fonts, which means your browser connects to Google's servers. IntellextAI , who provides the chat assistant on our pages. Our form system , served from app-marketing-command-centre.vercel.app, which receives what you send through our contact, wholesale quote and review feedback forms. We may also disclose information where the law requires it. We do not sell your personal data. Information stored or processed outside Singapore Our company and some of our team are based outside Singapore, and several of the service providers above store or process personal data outside Singapore. Where your data is transferred overseas, we take steps to make sure it receives a standard of protection comparable to the PDPA, as the Act requires. While your data is in another country, the courts, law enforcement and other authorities there may be able to access it under that country's laws. Cookies and browser storage Your cart, any discount code you apply and your delivery choice are kept in your own browser's local storage, not on our servers. Google Analytics only loads after you accept it in our cookie banner. The full detail, and how to change your choice, is on our Cookie Policy page. How long we keep it We keep order records for as long as we need them for business and accounting purposes. We keep messages and enquiries while they are useful. When we no longer need personal data, we delete it or make it anonymous. Your rights Ask what personal data we hold about you, and ask for a copy of it. Ask us to correct data that is wrong or incomplete. Withdraw your consent to some uses of your data, such as marketing emails. We will explain if withdrawing it means we cannot provide a service, such as completing an order. Ask us to delete personal data we no longer need to keep. This does not include information we must keep for administrative, legal or security reasons. To make a request, email theteam@customersupport.care . We may need to confirm who you are before we act on it, and we will reply within 30 days. If you are not happy with how we have handled your personal data, please tell us first so we can try to fix it. If we cannot put it right, you can complain to the Personal Data Protection Commission (PDPC) at pdpc.gov.sg . Keeping it secure This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe and PayPal rather than by us. No method of sending or storing information over the internet is completely secure, but we take care to protect yours. Children's privacy Our store is for adults. We do not knowingly collect personal data from children. If you believe a child has given us their data, please contact us so we can remove it. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us Sports Warehouse Company Singapore, a division of Caruso Consulting Co Ltd Administration Singapore: 380 Jln Besar, Singapore, 209000, SINGAPORE Email: theteam@customersupport.care",
    "url": "https://sportswarehouse.asia/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Sports Warehouse Company Singapore.",
    "content": "Terms & Conditions Last updated 21 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions apply when you use sportswarehouse.asia and when you buy from Sports Warehouse Company Singapore , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). By browsing or using this site, or by placing an order, you agree to these terms. Please read them before you order. Who you are buying from Sports Warehouse Company Singapore is a division of Caruso Consulting Co Ltd. We sell online only. We do not have a physical shop or showroom, and our administration address is not a returns address. Our contact details are at the bottom of this page. Using this website We give you a limited, personal permission to use this site to shop with us. You cannot transfer that permission to anyone else, and we can withdraw it. It does not cover commercial use, or use on behalf of another person or business, unless we have agreed to that in writing first. If you break these terms, the permission ends straight away. When you use this site, you agree that you will not: Use it in any way that breaks the law. Upload or send anything that contains viruses or other harmful code. Post or send anything that is defamatory, threatening, obscene, discriminatory, or that could lead to a civil claim or a criminal charge. Post or send anything that breaks someone else's copyright, trademark or other rights. Try to get into our systems without permission, or interfere with how the site works or how secure it is. Copy, reproduce, sell, change, reverse-engineer or otherwise exploit the site or any part of it without our written permission. By using this site you confirm that you are 18 or older. If you are under 18, please use this site only with a parent or legal guardian. Our content Everything on this site, including our name, text, images, photographs, illustrations, designs, icons and videos, belongs to us or to the people who license it to us. It is here for your personal, non-commercial use while you shop. Products & descriptions We take care to describe our products accurately, including sizes, materials and what is in the box. Product photos are for illustration, and slight differences in colour and finish can occur. Where a supplier publishes no figure for a measurement or a safety standard, our product page says so rather than inventing one. Prices & discounts All prices are in Singapore dollars. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. We work to keep prices correct. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. For example, the valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Processing. Once your payment has cleared, orders are usually handled within 24 to 48 hours. Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is unavailable, when we suspect fraud, or when we believe the order breaks the law or harms our business. If we cancel an order you have paid for, we refund you in full. Cancelling an order You can cancel an order until it has shipped. Please contact us within 12 hours of ordering, because orders are handled within 24 to 48 hours. Cancelling costs you nothing. Once packing and shipping has started, the order can no longer be cancelled and our returns policy applies instead. The full detail is on our Refunds & Returns page. Payment & security You pay in full at checkout, by card through Stripe Checkout or by PayPal. Your card details go straight to Stripe or PayPal. We never receive or store them. We process your order once the payment is authorised. Shipping, returns & refunds Delivery costs, delivery times and tracking are set out on our Shipping page. Returns, refunds and cancellations are set out on our Refunds & Returns page. Both pages form part of these terms. Contacting us Email is the best way to reach us, and you can write at any time. We do our very best to reply to support emails within 24 hours. Your consumer rights Under Singapore's Sale of Goods Act 1979, what we sell you has to be of satisfactory quality, reasonably fit for the purpose it is sold for, and as we described it. On top of that, the Consumer Protection (Fair Trading) Act 2003 gives you specific remedies when goods do not conform to the contract at delivery, often called the lemon law: If a fault appears within six months of delivery, the law presumes the goods did not conform when they were delivered, unless we can show otherwise or that would be unreasonable given the nature of the goods. You can first ask us to repair or replace the goods. If repair or replacement is impossible or disproportionate, or we do not do it within a reasonable time, you can ask for a price reduction or a refund. Singapore has no general statutory cooling-off period for an ordinary online purchase; the 15 day return window on our Refunds & Returns page is our own voluntary policy, offered on top of these rights, not instead of them. Nothing in these terms limits any statutory right that cannot be given up. If anything here conflicts with such a right, the right wins. Limitation of liability To the fullest extent the law allows: Our total liability arising from an order is limited to the amount you paid for the goods in that order. We are not liable for indirect or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\". We do not promise that it will always be available, uninterrupted or free of errors. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude or limit. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Governing law These terms are governed by the law of Singapore, and the courts of Singapore can hear disputes about them. If we cannot resolve a problem together, you can also approach the Consumers Association of Singapore (CASE) or bring a claim in the Small Claims Tribunals, which handle consumer claims up to their published limit. Changes to these terms We may change this site and these terms at any time. The version on this page when you place an order is the version that applies to that order. Contact us Sports Warehouse Company Singapore, a division of Caruso Consulting Co Ltd Administration Singapore: 380 Jln Besar, Singapore, 209000, SINGAPORE Email: theteam@customersupport.care International call centre: +66 (0) 098 391 3877",
    "url": "https://sportswarehouse.asia/terms-and-conditions/"
  }
}